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Customer Care - Superior Solar

Customer Care

This section is dedicated to after sales support for all our products and services. It is important to us that your investment is meeting your expectations. Please review all the information here or contact us directly if you have any concerns.

Please keep your email address up to date with Superior Solar as it is our primary means of communication for solar news updates, maintenance reminders and relevant information that directly effects you.

Leave a review or testimonial

We value your opinion to improve our service and to help other customers looking for solar.

You have a few options, subject to what suits you best, just click on the link below to access the specific platform:

Solar Success Stories


Matching or Exceeding Expectations

Superior Solar is leading the industry with quality; high performance solar products and first class service both pre and post installation.

As part of our extensive Customer Care program we follow up our customers at regular intervals after their installation to ensure their solar investment is living up to their expectations.

In a very pleasing response 93% of all customers surveyed reported that there system is matching or exceeding their expectations.

Not a single customer would not feel comfortable referring Superior Solar to their friends and family.

Customer Service

Solar Satisfaction Survey

Once your system has been installed it is important to us that you are completely satisfied with both your product and level of service and that your solar investment lives up to your expectations both now and into the future. We want you to know we are here to provide ongoing assistance when you need it.

Please keep your email current with us so we can stay in touch with important updates and service reminders.

We would appreciate your feedback when ever you have time to give. At any point after the installation of either a solar power and solar hot water system you can complete this satisfaction survey.

Thank you for your participation, we value your feedback to improve our customer service and ensure you are completely satisfied with your solar installation.

Please note the above surveys are for customers who have had their solar power and solar hot water systems installed by Superior Solar in the interest of improving our quality of service.

Enquire Now

The new LG NeON® R at a similar physical size reached an incredible 360W (20.8% efficiency)!

This makes it ideal for solar systems seeking visually pleasing panels and for roofs where space is tight.

The NeON® R is also the right panel when future solar system expansion is considered. Or as a combo install of panels and solar energy storage via batteries as well as electric vehicle charging. The LG NeON® R is a very powerful module. The 30 multi-ribbon busbars at the rear of the module sets a new standard of innovation. It is the result of LG’s extensive solar R&D investment.

The LG NeON® 2 has seen many improvements, from

  • longer warranties,
  • higher efficiency,
  • stronger frames,
  • better wind loading.

is ideal for homes seeking a visually pleasing solar panel. And for roofs where space is tight or where you are considering future system expansions (e.g. to incorporate battery storage or electric car charging). The LG NeON® modules have double sided cells and CELLO technology absorb light from the front and the back of the cell. This technology sets a new standard for innovation and is internationally awarded.

The latest Mono X® Plus benefits from years of LG research. The fifth generation LG Mono X® Plus offers:

  • long warranties,
  • high efficiency,
  • strong frames,
  • Australia’s highest wind loading panel.

The LG Mono X® Plus will provide many years of clean, reliable energy. Choosing the high quality Mono X® Plus is an investment in superior standards of design, manufacture, back up support and warranties.